Support

We usually reply within two working days.

Email us at support@xelron.in. If something isn't working, tell us your iPhone model, your iOS version and what you were doing when it happened.

Common questions

How do I delete my account?

In the app, open Settings → Delete account. Your account and all your workouts are deleted from our servers straight away. If you signed in with Apple, you'll be asked to confirm with Apple once more.

How do I get a copy of my data?

Email support@xelron.in from the address you use with VimVo, and we'll send you your workouts, routines and profile in a portable format.

How do I connect or disconnect Apple Health?

On your iPhone, open Settings → Health → Data Access & Devices → VimVo and switch each type on or off. Your Health data stays on your phone either way, except how much is left of today's goals (like steps to go) while the evening nudge is on.

How do I turn the evening nudge on or off?

With VimVo Plus, in VimVo: Settings → Reminders → Evening nudge, where you also choose its time. Turning it off deletes from our server everything it used (see the privacy policy); so does signing out.

My workouts don't show on my other iPhone.

Make sure you signed in with the same Apple or Google account on both, and that both are online. Workouts sync automatically each time you open VimVo while online, so switch away from the app and back to sync again.

Can I use VimVo without an internet connection?

Yes. You can log workouts offline; they're saved on your phone and sync the next time you're online.

Are strain and VimVo Age medical measurements?

No. They're estimates to help you understand your training, not medical advice. See our terms of use.

Privacy

Read our privacy policy to see what we store and why.